Pelican Residences

I had a very disappointing experience booking through Homes & Villas by Marriott Bonvoy for a stay managed by Pelican Residences at The Quimby. Upon check-in, I was given a parking permit and followed all instructions, only to have my car towed the next day because the permit turned out to be invalid. I had to pay $190 out of pocket to recover my vehicle. It then took until late the following day to receive a valid permit, forcing me to deal with street parking in the meantime. Despite reporting this immediately, I am still waiting for reimbursement. The apartment itself does not match the price point (over $340 per night). It was not clean, appliances are outdated, and several doors are broken. The building feels poorly maintained overall. During my stay, the clothes dryer also stopped working, and I have yet to receive any response to maintenance requests. Customer service has been equally frustrating. Both Pelican Residences and Homes & Villas by Marriott Bonvoy continue to defer responsibility to each other without providing a clear resolution. Overall, this experience has been stressful and far below expectations. I would strongly recommend looking elsewhere if you want a reliable and hassle-free stay. I want: • Full refund of remaining nights • Reimbursement of towing fees • Relocation assistance or cancellation without penalty

Our stay was in Philadelphia at the AQ Rittenhouse apartments , August 20th - 23,2025. It was extremely disappointing and stressful due to the the apartment's uncleaned condition. The bedrooms were the cleanest parts of the apartment. Mold was found in the coffee pot, dead flowers were left on the table, hair in the freezer and in the bathtub, standing water left in one bathtub. We had to sweep trash left on the kitchen floor, There were items left in freezer. After expressing these unsanitary conditions with Pelican residences the only thing they could offer is that they would send a cleaning crew out the following morning and we would not be charged a reclining fee what a joke. I asked about reimbursement for having to buy cleaning supplies to at least make it through the night and I received no response. When the cleaning crew arrives the following morning things went from bad to worse. We stayed to monitor the cleaning and was shocked at what we saw. The kitchen floor mat was taken off the floor put in the sink and wipe with a sponge that was left on the counter when we arrived. After wiping the kitchen mat with water in the sink the sponge was placed back on the countertop I guess for us to use during our visit. She made a mistake and dropped two tea bags in the dirty water and place them back on the counter I guess for our use also. The location was great and the place has a lot of potential but due to the unsanitary conditions and the awful responses received from Pelican Residences I cannot recommend staying in that Philadelphia property at all. They were sending me all different types of awards that they received from various travel sites from 2023 but having a clean place to stay is number one on my priority list and they did not provide that at all.

👌👍

Awesome weekend girls trip to ATL! I stayed here with 3 of my besties and we had a great time. The apartment was clean, spacious and in a great location. We felt safe and the host communicated with us the entire time. Not sure about the other reviews, but we enjoyed our stay. The only gripe for us was parking but we managed to find cheap parking in a lot eventually, parked our cars for the daily rate and took an Uber to place we wanted to travel to. I would definitely stay here again!