Sentral Wynwood Miami

I recently stayed here for a month while my daughter was in hospital. It became a home away from home with Michael and David at the Front Desk always warm and welcoming at night and cheerily seeing you off in the morning! They are both absolute gems! Michael was very patient with me constantly extending my stay and saving me having to change rooms. And we wouldn’t have been able to check in if David hadn’t patiently sorted us out the night of our arrival! The suite was spacious, clean and well equipped. The beds were comfortable and the sheets and towels of good quality. It was lovely to have a stacked washer/dryer and a big fridge. And you can request a resupply of anything originally supplied. The Sentral is not a five star hotel but excellent value with comfortable accommodations and friendly and helpful staff. The location is great for young people. I am an older person but I felt quite safe and would definitely stay there again.

Check-in was incredibly convenient thanks to the self-service kiosk, and Ignacio was welcoming, kind, and helpful, making the process effortless. When I arrived at my room, I was pleasantly surprised by how spacious it was, featuring a large kitchen, living room, and separate bedroom. Throughout my stay, Francisco at the front desk consistently went above and beyond with exceptional hospitality. He was professional, friendly, knowledgeable, and always happy to help with any questions or requests. I also appreciated the security of the elevators, which require an active room key to access the garage, guest floors, lobby, and rooftop pool/lounge. At checkout, after I returned my key, Francisco noticed I was heading to the garage and thoughtfully rushed over to the elevator so I could access my car without having to ask. The rooftop pool offers an amazing view, and the entire experience exceeded my expectations. I would absolutely recommend staying here.

Everything was easy. David greeted us in the lobby and was so nice, professional... very efficient. We had a great dinner Mantas with his recommendations. This morning was just as lovely. The young man at the reception desk was such a sweetie 💕. Thank to all we had agreat visit. Best wishes for a Blessed Day! Monte and Caroline

Staying at Sentral Wynwood is the best choice. Everything is clean and orderly, and the apartments are nicely furnished with everything you need. There’s a really cozy common area where you can gather with everyone to cheer for your team during the World Cup, swim in the great pool, or throw a family barbecue. The gym is also excellent — clean and well-equipped with plenty of machines. The location is very convenient too. All issues are handled extremely quickly and professionally. Kristian (assistant manager) is an incredibly kind and professional person — beyond praise. He listens to every request and is super attentive to guests’ needs. Raul (maintenance) looks like he could fix a spaceship if he had to )) Technical problems get resolved within minutes after you report them — no waiting around for hours or days. That means a lot to me. Overall, everything here is done quickly and with high quality. It also feels genuinely safe. Sentral Wynwood is all about care and respect for their guests. Highly recommend!

I was disappointed with my stay, mainly due to the poor condition of the room and the lack of customer-oriented service at the front desk. I honestly do not understand the high rating at google, which do not represent the current status of the facility. 1. Room condition and cleanliness The room was in clear need of refurbishment and a much deeper level of cleaning. When we arrived, the floor was so dirty that walking around with white socks turned them black. The sofa was heavily stained and looked as though it had not been properly cleaned in a long time. Several pieces of furniture were also in poor condition. The coffee table was damaged and wobbly, and the chair showed significant wear and tear. The bathroom walls had numerous stains that appeared to have been there for quite some time, raising concerns about the overall housekeeping standards. Even the dishwasher seemed well past its useful life, with the interior having turned yellow from age and extensive use. To make matters worse, when we tried to improve the cleanliness ourselves by using the vacuum cleaner provided in the room, the air coming out of the vacuum had a strong mouldy smell. Instead of making the room feel cleaner, it actually made the environment feel less fresh and raised additional concerns about maintenance and hygiene standards. Another observation that added to the disappointment was that, on our last day, we passed several other rooms that appeared to be noticeably better maintained and in better overall condition than the room we had been assigned. In addition, our room was furnished with only a high table and two high stools, despite our reservation being for a family of four, including two children. This meant there was not enough suitable seating for all guests, and the high stools were not particularly practical or safe for young children. The accommodation's website advertised a dining area with a standard table and four regular chairs, and several of the other rooms we observed appeared to be furnished accordingly. As a result, it felt as though the room provided did not match either the accommodation's advertised description or the needs of our family. 2. Customer service at reception What made the experience worse was the interaction with Francisco V. working during the afternoon/evening shift. I approached the desk to ask for additional towels because I had requested them through the app but never received them. Before hearing me out, he immediately responded by emphasising that “yesterday” he had already explained that the property operates more like an Airbnb and that towel replacement would incur an additional fee. The emphasis on what had been explained “yesterday” felt unnecessarily dismissive and came across as rude. The issue was not that I expected daily towel service. We were a family of four and had only been provided with two towels, which was simply insufficient. Rather than first listening to the concern and understanding the situation, the response focused on repeating a previous explanation. A more thoughtful and customer-focused approach would have gone a long way. Overall, the combination of the room's condition and the unfriendly service left a poor impression and did not meet the level of hospitality I would expect. I can accept a property operating differently from a traditional hotel, but basic cleanliness, well-maintained facilities, adequate towels for the number of guests, and respectful customer service should still be the minimum standard. Update 1 Sept 2026 - The facility responded and invited me to reach out to them directly, but the matter was not resolved. Their only proposal was a 20% discount on a future stay, with no compensation whatsoever for the significant issues we experienced. Considering the circumstances and the overall quality of our stay, I have no interest in returning to this property, making the offered discount entirely meaningless to me.