Rechtien International Trucks

Owner/operators, beware of taking your truck here. You will be better taken care off at an independent diesel mechanic shop. Took my truck in for rough idling and brakes, first time, work was deemed complete by dealer (changed an injector, Egr valve and a sensor at the intake), I took off and was left stranded on side of road a couple of days later, $1k tow. Their mechanic came back with another diagnosis, this time on high level soot dpf, took them 2 weeks to remove and reinstall, I of course paid for this second bill, no questions asked. Truck continued to have same rough idling, brakes were never fully solved, almost left me stranded a second time. They asked me to take it in a third time but I decided to take my $10k loss and take it some somewhere else. I sensed their mechanic would come back with another diagnosis and I would have to pay once again to find out if maybe my truck would work normally. I have since taken it to another shop and everything is pointing at an injection issue, either loss of pressure at rail, injector or failing fuel pump. Rechtien cost me $10k in bills and $30k in lost revenue and I am still having the same issue. My take is, the mechanic that worked on my truck, is not qualified, he is simply a part changer and the person at sales just relays what the mechanic says as they themselves aren’t mechanics.

Alain and Julio in service department are top notch! Timely service, superb communication and customer service.

Parts department never answer the phone ,even if they are one in front each to others looking at his face.Dont waste your time trying to tal to some one there.

Great service never have complaints guys in parts department are great goes above and beyond over patient people and not to mention they are very handsome

Costumer service at the counter is very bad. People waiting for so long and after 30 minutes waiting come to take care costumers