Samsara Inc.
san francisco, CA • Fleet Leasing
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Samsara offers a comprehensive connected operations platform designed for businesses managing diverse fleets and physical assets. Their solution integrates GPS tracking, AI-powered dash cams, vehicle diagnostics, and asset monitoring to enhance safety, reduce operational costs, and streamline workflows. The platform provides real-time visibility into fleet performance, automates compliance reporting, and offers predictive analytics to optimize decision-making. Samsara supports various industries including transportation, construction, and field services, enabling businesses to digitize operations, improve driver performance, and secure assets. With a focus on actionable insights and robust integrations, Samsara helps organizations achieve greater efficiency and reduce risk across their entire operational footprint.
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California Fleet Leasing Standards
Standard statutory & contractual benchmarks governing procurement in California:
Commercial fleet operations across California require strict adherence to gross weight classifications. Vehicles rated between 10,001 and 26,000 lbs operate without a CDL but require active DOT medical cards and electronic logging devices (ELD), while units over 26,001 lbs require certified CDL drivers and IFTA reporting.
Enterprise fleets in California leverage open-end Terminal Rental Adjustment Clause (TRAC) structures. This preserves operational capital, shifts residual asset risk favorably to commercial operators, and allows companies to deduct monthly lease charges as operational expenditures under ASC 842.
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Google Review Sentiment & Client Excerpts
“Customer feedback frequently criticizes Samsara's customer service for being unresponsive and unhelpful, particularly when dealing with faulty products and refund requests. Many users express frustration over the lack of accountability and support, despite investing significant amounts in the platform.”
We have had a faulty product that hasn't functioned for nearly the entire time we have had it. It has taken months to get it sorted (5+) we asked for a refund since we have been paying the entire time, they are denying us that and even a replacement. This isn't the only issue we have had with Samsara products, but the fact that this specific issue is such a cluster, it is completely fair to request a refund or replacement for a faulty product and are denied. It is outrageous. Update: had a call with a supervisor finally, they denied the request AGAIN and threw the contract in our face again even though we paid in full for the device and licensure and it has never worked. Its $301.42 that they wont refund for faulty product. What a joke. Update again after reading Samsara's response to this review: Your comment just furthers my claims that you do not listen to your customer's or read descriptions thoroughly because again, we didn't even have the device for a month before it stopped working completely and months to come to a conclusion. Samsara Customer Service does not take any accountability for their products, only throws their contract at you regardless of the situation. They also do not care about keeping you as a customer.
I came in with some friends yesterday and we were helped by Aleija. I think she was the BEST server we have had when coming here. She was so friendly and went above and beyond for us. I will def be coming back and asking for her!
I cannot get the camera to work. I just got this product. Im trying to finish the install and its next to impossible to get help. I wish this company cared about its customers more than its shareholders.
We cant get are sales rep to ever call us back, we spend over a $100k a year with this company and nobody ever calls us back for service work or new cameras. Good product horrible customer service. Lester Brothers
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