VirtuWorks
miami, FL • It Hardware
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VirtuWorks, established in 1994 and headquartered in Miami, FL, delivers comprehensive managed IT services, cybersecurity, and AI readiness solutions tailored for businesses. Operating on a Microsoft 365-native platform, VirtuWorks supports organizations ranging from 10 to over 1,000 users with predictable per-user pricing. Their service model includes 24/7 US-based engineering support, backed by a 4-hour SLA for critical issues, and holds ISO 27001, 20000, and 9001 certifications, alongside Microsoft Tier 1 CSP status. Core offerings encompass full device and endpoint management, identity and email security, 24/7 Security Operations Center (SOC) monitoring, Microsoft 365 backup, and secure remote desktop solutions. VirtuWorks serves diverse industries such as legal, accounting, financial, real estate, and healthcare, providing flexible month-to-month contracts with a 60-day cancellation notice. The company focuses on simplifying technology, enhancing security, reducing operational risk, and ensuring continuous efficiency for its client base. With over 30 years of experience, VirtuWorks emphasizes proactive monitoring, automation, and a dedicated US-based team to manage IT infrastructure, allowing businesses to concentrate on their core operations without technology bottlenecks.
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Google Review Sentiment & Client Excerpts
“Clients consistently praise VirtuWorks for its highly responsive, knowledgeable, and patient technical support staff, who are dedicated to quick problem resolution. The team's commitment to customer service provides clients with peace of mind and a secure feeling.”
Noel was great! He was very quick to reach out to me by phone, and then when he couldn't reach me, he was diligent in emailing me as well, explaining his attempts to get in touch. He made it very easy for me to contact him back. Once we finally connected, he was patient, kind, and knowledgeable! His soft skills were great - he made me feel prioritized and respected. His technical skills were also great - he understood, diagnosed, and solved my problem very quickly. I appreciate his help! You should appreciate it, too.... He is an amazing ambassador for VirtuWorks, just because he does such excellent work!
I would like to recognize Alex, a Computer Technician with Virtual Works, for the excellent support he provided. After experiencing numerous issues with my laptop, Alex worked diligently to get it back up and running properly. Did it take some time? Yes, but he stayed committed to finding the solution and made sure the job was done right. I truly appreciate his patience, persistence, and technical expertise throughout the process. Thanks to his efforts, my laptop is working again, and I am very grateful for the help he provided. I am hopeful it continues to run smoothly, but based on my experience, Alex demonstrated a strong commitment to customer service and problem-solving. Thank you, Alex, for your hard work and dedication!
I honestly don’t know what I would do without Jason Jurado. His expertise, patience, and dedication have saved me countless times. No matter how complex the issue, he approaches it calmly, explains things in a way I can understand, and makes sure everything is resolved quickly and thoroughly. It’s rare to find someone who is not only incredibly skilled but also genuinely cares about the people they’re helping — Jason is that person. VirtuWorks as a whole has been outstanding. Their team is responsive, professional, and clearly committed to keeping everything running smoothly. VirtuWorks team are just a call away gives me complete peace of mind. If you’re looking for IT support that’s both highly competent and truly customer focused, I can’t recommend VirtuWorks enough.
Amazing service as usual and such friendly staff! Every conversation I’ve had has always left me feeling secure, happy, and well taken care of. 😊 Highly recommend!
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