Lloyd Harnish★ 5
I had to reach out for help from Synergy Micro Solutions, looking to order a replacement set of the removable pins/bolts for my "Patchbox Setup.exe" network hardware racking tool after I lost them at the datacenter. I was VERY pleasantly surprised when I was quickly
contacted after submitting a support request. I received a call back from Kei Garcia. She informed that me they could not only supply me with another set of the bolts/pins, but that they would be shipped to me free of charge! So many companies have lost site of customer
service like it used to be. Kei Garcia, who understood the issue, knew which parts I was referring to, and was SUPER nice, patient, and is an awesome company representative. This leads me to believe that the company, as well as its employees, are 100% behind their products and customers. Ms. Garcia should be commended and other companies could learn (or re-learn) something from her and Synergy Micro
Solutions when it comes to support and customer satisfaction. Great Job!
Niraj Tolia★ 5
I'm really happy with the service from Synergy Micro Solutions. They were very responsiveness to my issue, promptly shipping something I needed, and they were very focused on solving the problem.