Hyatus

Very good experience. Easy to communicate with before and during my stay, with all relevant info easily accessible. Apartment was lovely and clean with everything you’d need. Even dishwasher and washing machine tablets! I’d recommend and will book with them when next time I’m in Philadelphia

My wife and I stayed at the Hyatus Center City while she was recovering from surgery at Jefferson Hospital. I chose this location for its proximity to the hospital and on-site private parking, and it delivered on both. I always felt safe, and the two gentlemen at the front desk were consistently friendly. Getting Instacart and Uber Eats delivered was easy; drivers would leave orders at the front desk and it only took a minute to grab them. The room was very clean and well-stocked with cookware and utensils. There was even a filtered water pitcher in the fridge, which was a thoughtful touch, and the stacked in-room washer and dryer was a lifesaver. They also stocked the room on arrival with the little essentials: dishwasher pods, laundry soap, dish soap, garbage bags, toothbrushes, etc. I do want to share some constructive criticism that I hope is useful for future guests and the property itself: Check-in was extremely easy and I loved handling everything from my phone, including using the Latch app to access all facility doors and my room. That's what made one thing stand out as inconsistent: on arrival you have to park on the street, go up to retrieve the parking pass, then come back down to enter the garage. The same happens at checkout in reverse. For a property that clearly put thought into the guest experience, this felt like an oversight. The fix is simple: integrate garage access into the Latch app, or at minimum don't require the pass on exit so guests can leave it in the room on their way out. You genuinely have one of the better check-in experiences I've had and this one small thing is all that's keeping it from being seamless. Our room faced the brick wall of an abandoned building with shattered windows, and after three weeks it got a little depressing. Hyatt has no control over that, but it may be worth asking about room options when you book. The lighting was the most frustrating part of our stay. The room only had two options: blinding overhead white LEDs in the kitchen and bedroom that were on the same switch in the hallway, or two bedside lamps that were manually controlled by cord switches. If you got up in the middle of the night to grab something from the kitchen, you had to walk all the way towards the front door just to flip on those harsh overhead lights. There was no switch in or near the kitchen and no softer alternative. Something as simple as a kitchen-area switch with under-cabinet lighting would have made a huge difference. The bedroom end tables were rounded oval blocks of marble with a hollowed out core, that looked nice enough but weren't practical. There wasn't really a surface to set a drink, your phone, or medication on. Standard end tables with a flat surface and drawers would serve guests much better. The mattress was comfortable, but it was VERY lightweight and slid on the platform frame throughout the night. We'd often wake up with our pillows (which were soft and comfortable) falling into the gap between our heads and the headboard. Mattress retainer bars are an inexpensive fix and they are what's needed if you are going to have a super lightweight mattress on a platform frame. Last thing, and again this is an easy inexpensive fix: the bathroom was HUGE but had no wall hooks anywhere. A hook for a toiletry bag and one near the shower for a robe or your clothes would be helpful since the sink counter space is limited. There was also no soap dish or shelf in the shower, which was extremely annoying. I would have to try and balance the soap bars in the cracks of the soap dispenser bottles they had mounted on the shower wall. Also, PLEASE turn the hot water temperature up a little bit. It's a small thing but something you really notice after a long day. Overall this was a convenient and comfortable stay given our circumstances, and we would stay here again. The feedback above is genuinely meant to be helpful. These are all small, affordable fixes that I think would make a big difference for your future guests.

I had a wonderful experience during my recent stay at Hyatus in Philadelphia. From start to finish, everything was seamless. Communication with the team was excellent—they were responsive, friendly, and made sure I had all the information I needed ahead of time. Access to the apartment was incredibly easy, which made arrival stress-free. The apartment itself was beautiful, spacious, and very well-appointed. You can tell a lot of thought went into the design and amenities, creating a comfortable and luxurious atmosphere. A small but thoughtful touch was the welcome gift waiting for me: chocolates, popcorn, and bottled water. It was such a warm gesture and set the tone for the rest of my stay. Overall, Hyatus exceeded my expectations, and I would absolutely stay again. Highly recommended!

We enjoyed our stay in this clean and comfortable condo. The kitchen was well-equipped for cooking, and the bed was very comfortable. Covered, secured parking downtown was a huge bonus! The host was very responsive, before and during our stay, and a minor maintenance issue was addressed promptly. We'd gladly stay again!