Premier Truck Group of Portland

Absolutely horrible experience….brought my truck in and dealt with ( Brooke ) I brought it in for a yellow liquid dripping from somewhere leaving a sticky residue…and a very bad odor. They had my truck for 3 hours and finally came to me and said I would have to empty the fridge and give them an additional 2 hours…..when questioned as to why they didn’t let me know when they got it into the shop Brooke got extremely defensive and stated you never told me…an I was like ugh yea I did 2 times as o matter o fact over the phone. After all said and done my truck left in the same shape it arrived in. And still was charged…..keep in mind I only have 56,000 miles and under basic warranty and your admitting you see and smell the liquid….absolutely just an overall a bad experience and definitely wasted my entire morning and half of my day….🤬

I hadn't even opened an account yet, for my very new mobile mechanic business, and they were kind enough to throw me a large resellers discount. This enabled me to up sale my customer, yet still provide the an awesome opportunity for my customer to save money while contributing to my bottom line. On top of that.... they had the part in stock right here in town!!! I was able to pick up parts and complete my Emergency Roadside Service in a timely and profitable fashion. And that made me look good!!! All together, I'd have to say this parts house just cares!!! I won't even mention taking cores 7 minutes before they close with a smile. THANK YOU PREMIER TRUCK GROUP

the service department has a special feeling like you’re working with trusted friends.. the technicians seem to be open to fielding questions about the work being done.. these guys have earned my trust over the years which began back in 2006 Best Regards Scott Klobas

I can't believe it, they got my 650k mile 2018 Cascadia to ride down the road like a brand new truck. Came in to have both of the tie-rods replaced, same with drag link off the pitman arm, all just before doing a 3-axle alignment and DOT annual inspection. I drove it across state after this to get my new steer tires installed, and this truck felt so tight going the distance. It was shocking! Brooke did an awesome job of handling my concerns and relaying information back. The shop did something to my truck which made it felt enjoyably smooth to drive again, and the parts guys were helpful in finding me some backup parts before I left. They did it all in a reasonable time, and treating me fairly in the bill department. I have other big projects ahead, I'll be making plans to have the work done at this Portland location. I recommend this place. From my doggie, Loco, and myself..we sincerely thank you all for fixing up our ride! The newfound comfort was much needed.